Customer Service Representative (Fresh Graduates Welcome) - Bali, Indonesia

Are you a fresh graduate looking to kickstart your career in a dynamic and supportive environment? Alorica, a global leader in customer experience solutions, is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives in Bali, Indonesia. This role offers a unique opportunity to work in a vibrant and diverse environment, leveraging your fresh perspectives to deliver exceptional customer service. At Alorica, we believe in nurturing talent and providing a platform for growth, making it an ideal place for fresh graduates to build their careers.

As a Customer Service Representative in Bali, you will be at the heart of our customer interactions, ensuring that every customer's needs are met with professionalism and care. You will handle inbound and outbound calls, providing information, resolving queries, and ensuring customer satisfaction. This role is perfect for those who are passionate about customer service and eager to make a difference in the lives of our customers.

Join Alorica in Bali and be part of a team that values innovation, integrity, and customer-centricity. We offer a competitive salary, a supportive work environment, and the chance to grow professionally in a leading global company.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with professionalism and efficiency.
• Provide accurate information and resolve customer queries promptly.
• Ensure high levels of customer satisfaction by maintaining a positive and helpful attitude.
• Adhere to company policies and procedures, including data privacy and security.
• Collaborate with team members to achieve daily and monthly targets.
• Participate in training and development programs to enhance skills and knowledge.
• Monitor and improve call quality and customer feedback.
• Maintain accurate and up-to-date records of customer interactions.

🎓 Kualifikasi & Syarat

• Fresh graduates or recent graduates with a degree in any discipline.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure and meet tight deadlines.
• Customer-focused mindset with a strong desire to help others.
• Basic knowledge of customer service software, such as CRM systems.
• Fluency in English, both spoken and written.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work in a team environment and contribute positively.

🛠️ Keahlian

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